Frequently Asked Questions (FAQs)

At LussoTime.com, we stand behind every item we sell. We are a family run business and we've worked hard over the past three decades to build our business based on quality, service, integrity, and excellent prices. This means we give each customer the very best in personalized attention. 

We've grown our business through word-of-mouth referrals and repeat business from our valued customers. Our products are all 100% authentic, and of the highest quality.

Unlike many jewelers and online shops that conceal details in fine print and charge restocking fees, LussoTime offers every customer a no-questions-asked money back guarantee for all timepiece purchases.  What's more, every product we sell comes with a minimum warranty of two years, so you can have the peace of mind that comes with knowing your purchase is completely risk-free.

These are all ways that we “go that extra mile” to serve you.

LussoTime.com is an independent retailer of luxury watches & jewelry and is not affiliated with any watch manufacturer or distributor.  Rolex prohibits their authorized dealers from selling online and offering discounts from Rolex mandated retail prices. All of our watches are sourced directly from authorized dealers and respected industry wholesalers.  We do not sell replicas or non-authentic merchandise.  All of our watches, including Rolex watches, are guaranteed to have genuine watch parts backed by our LussoTime Lifetime 100% Authenticity Guarantee.

An Authorized or Official Dealer is simply a dealer who has agreed to work with a limited number of manufacturers in exchange for steeply discounted pricing on merchandise. However, the manufacturers place strict guidelines on merchandise pricing, which restricts the dealers from discounting merchandise. As such, these dealers operate at very high margins and do not pass savings on to their customers.

At the request of our customers, it is our standard practice to customize Rolex watches.  Customizations include options such as: diamonds, dials, bezels, bands and cases. 

We have a variety of sources for carefully selecting our items.  These include: items of particular elegance and beauty from other jewelry stores, authorized dealers, respected industry wholesalers, and top industry trade shows that feature only the highest quality merchandise. 

LussoTime.com is currently associated with the top professional organizations in our industry, including:  

• The International Watch and Jewelry Guild
• The National Association of Watch and Clock Collectors
• The Gemological Institute of America

We have consistently garnered five-star ratings from our clients and customers. References for our company are available from any of our customers.

Every watch we sell at LussoTime.com is guaranteed to be an authentic, genuine name-brand and backed by our LussoTime Lifetime 100% Authenticity Guarantee.  No exceptions.

Every watch we sell has its original serial number intact. We do not accept watches without serial numbers, and we do not remove serial numbers for any reason. In fact, we discourage this practice because we are a reputable high-end watch dealer. 

Our watches will be accompanied with the original manufacturer's box, instruction booklets, and LussoTime's certificate of authenticity.  If the original box is not available, we will provide you with a quality replacement box.

All orders shipped within the state of California are subject to state sales tax of 8.75%. We do not collect sales tax on orders shipped outside the state of California.

We accept payments via all major credit cards including: American Express, Visa, MasterCard, and Discover -- either online or via telephone.  We also accept payment via PayPal, Google Checkout, bank/wire transfers, money orders and cashier’s checks. For all wire transfers, cashier’s checks, and bank deposit orders, please contact us via telephone at (828) 67-LUSSO for further instructions after you submit your online purchase.  All Cashier's Checks and Money Orders will be held until the funds have cleared. Your shipment will be processed within 24 hours of payment clearance.

All credit card orders MUST be shipped to the billing address on the credit card provided, unless special arrangements have been made by telephone.

I am interested in submitting payment via bank wire.  Are there special benefits?  What are the procedures?

For all major forms of payment (bank wires, credit cards, cashiers’ checks, money orders, and cash deposits), we generally ship within 24 to 48 hours via USPS Overnight Express Mail or Fedex.  All orders are fully insured and are shipped free of charge via 2-day air or ground shipping. If you need a rush delivery for a special occasion, let us know and we will try to accommodate your needs.  

Yes, we honor the full manufacturer's warranty on all of the products that we sell.  You will receive the LussoTime 2-year warranty certificate with every product purchase. 

Customers must alert us of order cancellations by 4 PM PST on the same day the order was placed. Please do not refuse the delivery of any item, as this might lead to an uninsured return and a risk of loss or theft.

We want you to be 100% satisfied with your watch purchase.

Our online customers receive the courtesy and benefit of a 3-day inspection period for all watches, along with our 100% Authenticity Guarantee.  

During this period, if you feel your purchase is not the quality you expected, please notify us and we will issue to you a Full Refund or Replacement, with no questions asked and no restocking fees charged. Beyond this period we will try to honor requests for exchanges and/or upgrades as long as they are reasonable, at the discretion of our partners. Please note that exchanges must be approved by our sales manager. 

All returns take about 1 to 2 weeks to process and for credit to be issued. The returned merchandise must be accompanied by the original invoice, or a copy of the invoice, as well as the, original box, papers, instruction booklets, hang tags, and packaging; Otherwise, the return will not be honored. After the watch is inspected and approved by our staff, a refund will be issued.

Please inspect your watch as soon as you receive it. Before wearing or removing any tags or factory tape, thoroughly inspect the watch to validate that the watch agrees to what you purchased. Once the watch has been worn, sized, or if any factory seals have been removed, we cannot accept the return.

No, all imitation Rolex watches are trademark infringements, and are considered illegal contraband in the United States. We are a legitimate business, and do not support the sale of illegal goods.

Yes, in many cases, we will accept trade-ins of certain high-end luxury watches. Please contact us to see if your watch is eligible for trade-in by calling (828) 67-LUSSO.

Yes, as a courtesy to our valued customers we can hold the watch of your choice for 30 days with a 20% deposit. Please understand that all layaway payments are non-refundable.

Yes. All of our watch repairs and watch customizations are performed in-house by Rolex trained master watchmakers with more than 25 years experience. Ted, an expert jewelry craftsman, handles all our jewelry customization and repair services. For more information or to schedule a repair or design consultation, please call (828) 67-LUSSO.

LussoTime.com offers its own range of custom-made dials and bezels, complete with genuine diamonds and precious stones, at sales prices that are significantly lower than those charged by the major watch companies. These dials and bezels are each hand set and hand-finished by our master craftsmen. 

Our website operates with 128-bit secure socket layer (SSL) technology to guarantee your transaction is safe and secure. The information that is provided during the shopping and checkout process is encrypted for your security and protection.  Shop with confidence.