When you choose LussoTime.com, you can be assured you will receive expert guidance on selecting your fine jewelry and Swiss timepieces. Our partners well understand that purchasing these items is a big decision. They are treasures you will be proud to pass on to future generations of your family.
So, here are the premier reasons why shopping at LussoTime.com is a wise decision:
▲ LussoTime Guarantees Satisfaction
We consistently guarantee 100% satisfaction on your purchases with us. We have always prided ourselves on providing unparalleled quality and incomparable service. The company has received, both in person and by e-mail, numerous messages praising our company – for its service, quality, and excellent prices.
Our customer testimonials are what makes us proud – more than profitability and prestige. In their own unique ways, each customer offers first-hand statements that they received high value for luxury watches – and with the added convenience of conducting their purchases online.
However, on the chance that you are not 100% satisfied, we want to know about it and receive your feedback. LussoTime.com will do everything possible to make it right.
▲ LussoTime Lifetime 100% Authenticity Guarantee
Should you, at any time, find it to be otherwise, you are welcome to return the item for a full refund or exchange – no questions asked. Moreover, all our watches contain full serial and model number inscriptions, as issued by the manufacturer, and come complete with box sets, instruction manuals, and LussoTime's lifetime certificate of authenticity. Be assured we do NOT sell replica products. Everything we sell is genuine.
▲ No Questions Asked 100% Refund Guarantee
LussoTime.com offers a three-day no-risk inspection period, plus a ten-day no-risk exchange period
. Every item we sell comes with a 72-hour inspection period that begins upon receipt of the watch. This allows you to be sure the item is right for you – in style and feel. This 72-hour period also gives you ample time to have your watch or jewelry authenticated locally, if you so choose.
If, upon authentication, the watch or piece of jewelry is not precisely what is stated on the invoice when you receive with the watch, you are entitled to a full refund. You are further entitled to a no-risk exchange within the first ten days of your purchase. Review our no-risk, no-hassle return and exchange policy here.
We believe that no other jeweler offers a more complete exchange and refund policy.
▲ LussoTime Three-Year Comprehensive Warranty
All LussoTime timepieces are guaranteed to be free of any manufacturing or assembly defects for a period of three years, unless noted otherwise in the item description. Our Warranty
covers the functionality of all the internal timekeeping mechanisms.
The only exception is external wear and tear, or damage – including that to the band, case, crystal, hands, and clasp. In most cases, if you encounter a problem with the exterior of your watch due to constant wear, LussoTime can suggest or provide repair services or parts for your watch at a wholesale cost. In addition, we offer a comprehensive and extended insurance warranty, covering accidental wear and tear. This is available at a reasonable additional cost. Please inquire if interested.
▲ Free 2-Day Insured Shipping
We offer our customers FREE 2-day shipping
with every order, including full insurance against theft or damage in transit. Only a signature and valid government-issued ID are necessary to ensure your purchase reaches you with the utmost safety and security.
▲ Exceptional Customer Service and Expert Industry Assistance – 6 days a week
Our industry specialists, possessing the highest level of expertise, will never let you down, offering you the finest quality elegant watches at the most competitive prices, along with superior customer service.
Our experts are trained to be helpful and analytical with regard to product selection and style, demographic and cultural preferences, unique and rare models, and much more. Our customer loyalty team is available Monday through Friday from 9AM to 6PM PST, and Saturday from 10AM to 5PM PST. Give us a call at (828) 67-LUSSO or send us an instant online inquiry
▲ Custom Watch Design and Service
Our certified watchmakers and skilled artisans have successfully serviced over thousands of watches. We are able to customize, configure and design even the most complicated diamond bezel, dial, band, lug, and/or case additions according to your personal specifications. If you see a picture of something you like, email or call us for further information and we'll put together a quote for you with detailed specifications.
The specialized services we offer include:
- Custom dials, custom bezels, band replacements, water pressure and resistance testing, complete movement overhauls including oiling, polishing & cleaning, stem & crown repairs, bracelet repairs, batter replacements, and much more.
Black Rolexes: We also offer Rolex watches in a custom black-tone, using a process called PVD (Physical Vapor Deposition). A thin coating, made from interpenetrated steel material, is tightly bonded to the stainless steel surface of the watch and is guaranteed to be secure, sturdy, and durable. Such Rolex watches are typically used in active environments. They are even more scratch resistant than their stainless steel counterparts.
▲ Our Business Practices are Governed by Core Values
Our Core Values shape
the culture and define the character of our people and our company. They guide our interactions with our
customers and each other.
▲ Strict Conflict-Free Diamond Policy
LussoTime.com is committed to procuring gemstones, diamonds, and precious metals that are obtained through socially and environmentally responsible means – that is to say, methods that are not, in any way, exploitative of workers and not, in any way, exploitative of the environment. We are committed to this ethical, socially-conscious and environmentally-conscious approach to mining gemstones, hiring workers, manufacturing – and, indeed, conducting every aspect of our business.
All diamonds offered by LussoTime are ethically sourced and conflict-free. Each certified diamond cutter with whom we work must obtain their diamonds exclusively from legitimate sources, and fully comply with the Kimberley Process requirements.
We will continue to support and promote any process and business practice that upholds ethical standards for the diamond industry.
▲ Friends & Family Loyalty Program
If you are completely satisfied with your experience with LussoTime.com, please tell your friends about us. Your referrals are very important to us, so that we can continue giving our customers the very best service, prices, and quality. A recommendation from our customers means so much to us, telling us that we have lived up to your expectations and provided you with timepieces and/or jewelry that will give you pleasure throughout your life.
To express our appreciation for your referrals, we are happy to e-mail you a gift certificate for use on your next purchase at LussoTime.com.